Impossible de trouver ce que vous cherchez ?
Officiel
Accepté
Sans réponse
Filtres avancés
Résultats de la recherche (175)
Hello @Yasuhide, Your subscription changed to DUO NET SUPER RELAX + MOBILE on 09/06, changes are always made from the first of the following month, as the contract adapts on the first of each month. This is why your June period is still billed on t
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question
Hello, I moved from Belgium five months ago and have not used VOO's service since relocating. I've attempted to cancel my subscription over the phone multiple times, but I've been unable to reach anyone. No one answers or returns my calls. I am not
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Solution acceptée
return of modem
Hi Madam/Sir, my subscription has been terminated on Nov 30, but I have not received any email or post mail with the required information of returning the modem, could you please send me the letter with the required return information? such that I could return the modem by bpost. Thanks. Be
Question
•
Mon installation Internet
Solution acceptée
Slower internet 21 June (from average 107Mbps to 70Mbps)
In the month of June there were several internet interruptions, longest 1 hour and 22 min on Wednesday 12/6. I have daily small speedtest running, which started reporting remarkable slower speed since 21/6 of that month.I've a NET Wahoo subscription which gives 125Mbps, previously speeds average at
Question
•
Ma connexion Internet
Hello Yes, I received a call and they confirmed my subscription will be cancelled on 27 jan 2022. They yet to send email to me with router submission process. Thanks for your help. Regards, Rohan
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hi, If you understand french, this will answer to your question. Déménagement, reprise, nouvelle installation VOO : quelles différences ? But i think the best for both is that you cancel your subscription and that the new tenant ask a new su
Moving out: how to transfer the internet contract to the new locataire?
hello I rented a flat and had a contract for internet with voo. On the 31st of jan 2022, I am moving out. The new tenant (new locataire) wants to take my contract and continue the subscription. 1.What document do I need to fill-in? 2. what all documents required from new tenant e.g.
Question
Hi @Gilles N He said that he have call the right number and ask for cancelation his subscription yet. He said also that his customer number is in his profile, can't you not just look in his files if there is trace of this cancelation ?
Internet subscription cancellation
Hello, I would like to cancel my internet subscription on 30 June since I am moving out of the country. Can you please help me with that? I have registered in the forum with my customer number. Please let me know if you need any additional information. Thanks,
Question
Solution acceptée
Hi, Indeed, the only way to cancel a subscription is this number, by the way, and because you left the country in a few days maybe one official can help you (i am not sure they are allowed to do it). If not yet done, putt your customer number i
Impossible to cancel internet subscription
We are leaving Belgium by the end of this month and need to cancel our subscription (internet + TV). The problem is that the only way to cancel a subscription is a line (04 266 41 14) that is operated by people who don't speak English. So I called 4 times already, they always tell me that someone
Problème
@Gilles N. I tried calling the number again, but there is no option to chose the language to English. The call is directly answered by someone and they speak only French. My wife tried to speak in bit and pieces of little French she knows but somehow
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème
Hi, It's depend what you have. If you chose a gift (like a tv of wathelse) you will pay the installation and the activation. Put your customer number in your profile, so a official will be able to check your subscription to see if all is rig
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
Solution officielle
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
Question
•
Ma connexion Internet
Hi, If you don't have it done yet, please note your customer number in your forum profile. Indeed for canceling a subscription you need to contact the 04 266 41 14 (the only way to do it), but maybe a voo official will check the situation. S
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
Question
Unfortunately, this will not be possible. Plan and Subscription are two very different words that have a different meaning in the VOO administration. The mobile contract was cancelled today and will be billed until tomorrow, the end of November. &n
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hello Gilles, My voo subscription billing cycle is from 01-Nov to 30-Nov. I have been charged and the advance monthly charge is paid. I want to terminate service next week. Will voo refund the money for 2 weeks on a pro rata basis. How this
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hello, The right phone number to cancel your subscription is 04 266 41 14 , but don't know if there is someone who speak english. Not sure it will be possible via the forum , normally they are no more allowed to do it ..... ( I am not a Voo
want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
Question
Hello yes .. the installation is complete . I have another query ... I wanted your help to change my subscription to solo max .... And will the promo offer of 29 euro will be valid for me ? Regds Sumeet
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Hi @RCHAMOLI , In order to cancel your tv subscription, you must call 04/266.41.14. It's no longer possible to do it thru the forum or 078/50 50 50. Also, please make sure that the so-called "télédistribution" is cancelled as well, as cancelli
I want to cancel my TV subscription
Hi Team,I have internet and tv subscription from VOO, I want to cancel my TV subscription.I had contacted customer support multiple times but I still cannot cancel it Regards,Rajesh Chamoli
Problème
Hi, I am not sure that it is possible, you seems not to be in the condition to can make it Taking over a subscription, also called "assignment", is the transfer of an existing VOO subscription (internet, TV, fixed telephony, mobile telephone) t
I wish to transfer my VOO subscription to the incoming tenant as I am leaving the country
I am leaving the country but the incoming tenants wants the same subscription - can I transfer over to him?
Problème
Hi, You must understand that a letter is not a secure way to cancel your subscription, first you will not be sure that they received the letter, second, you will not know if they act until you have a answer. The best way to cancel your subscri
Marcs
commenté
il y a 2 ans
vers la conversation :
0
0
Cancellation of contract
Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!
Question